All cryptocurrency deposit and withdrawal transactions are facilitated by an authorised third-party Payment Service Provider (“PSP”). 10bet does not, at any point, receive, hold, or transmit cryptocurrency. All such transactions occur entirely outside of 10bet’s operational infrastructure.
When a cryptocurrency deposit is successfully processed by the authorised third-party PSP, both the original cryptocurrency amount and its South African Rand (“ZAR”) equivalent are reflected in the Player’s Multi-Wallet (“Wallet”). These values are displayed for transparency and ease of use and are calculated using exchange rate data from Open Exchange Rates. The displayed value of the cryptocurrency (in ZAR) in the Player’s Wallet is updated automatically based on the latest rates.
All deposit amounts reflected in ZAR must be fully wagered on the 10bet platform before any withdrawal request can be processed. This wagering requirement is a standard condition applied to prevent misuse of the payment system and to comply with applicable anti-money laundering and operational risk guidelines.
Players bear sole and exclusive responsibility for maintaining the security and integrity of both their personal crypto wallets and 10bet accounts. 10bet disclaims all liability for any unauthorised activity, loss, or chargeback claims related to crypto-based deposits or withdrawals.
10bet reserves the right to limit, restrict, or revoke access to cryptocurrency-based deposit and withdrawal functionality at its sole discretion, without notice or obligation to provide justification.
By initiating a cryptocurrency deposit or withdrawal, the player expressly warrants that the funds are lawfully obtained, not linked to any illicit activity, and that the deposit or withdrawal is being made in full compliance with applicable laws.
Players acknowledge that any incorrect entry of wallet addresses, or payment information shall not give rise to any liability on the part of 10bet. It is the player's duty to verify all transactional details prior to submission.
10bet does not provide exchange or conversion services. Cryptocurrency balances are non-convertible into other cryptocurrencies or fiat currencies. For example, funds deposited in Bitcoin (“BTC”) may only be withdrawn in BTC to the originating wallet. Only crypto-to-crypto transactions are permitted.
8.1. Personal wallets:
Cryptocurrency withdrawals shall only be processed to the original wallet address used at the time of deposit, to ensure compliance with security and anti-fraud protocols.
8.2. Exchange Wallets:
Deposits made through cryptocurrency exchanges may originate from shared exchange wallets, not individual wallets assigned to the Customer. In such cases, 10bet may require additional verification before processing any withdrawal.
This may include, but is not limited to, screenshots from the Customer’s exchange account showing (a) the deposit transaction to our platform, including the exchange name, transaction amount, our wallet address, and blockchain TxID; and (b) either the withdrawal wallet address or the Customer’s exchange account verification status displaying the registered name. Withdrawals will be withheld until the requested verification is provided in accordance with 10bet's compliance standards.
Deposited cryptocurrency funds are allocated to designated wallet balances associated with the specific cryptocurrency type. These balances are maintained separately within the player's account.
Within the ‘Your Wallet’ interface, players may view cryptocurrency balances and their real time ZAR equivalents. Players may select which eligible crypto balance to apply for wagering purposes and may switch between such balances at their discretion.
All bet placements made via cryptocurrency balances are denominated and displayed exclusively in South African Rand (ZAR) across the 10bet platform.
You acknowledge and agree that all cryptocurrency deposit and withdrawal transactions facilitated by the authorised third-party PSP may be subject to monitoring. The PSP reserves the right to withhold or block proceeds related to any cryptocurrency transaction where legally required to investigate or resolve a dispute, including but not limited to cases involving suspected fraud or unlawful activity.
Both 10bet and the PSP may retain records of your cryptocurrency transactions as required under applicable laws and regulatory obligations.
Cryptocurrency transactions processed by the PSP are final and non-refundable.
You acknowledge and agree that, to the extent required for legal, regulatory, compliance, or fraud prevention purposes, 10bet may share relevant information and documentation related to your cryptocurrency transactions with authorised third parties, including the PSP and applicable regulatory or enforcement authorities.
Such disclosures may be made to:
These Crypto Terms and Conditions apply in conjunction with the general Terms and Conditions governing your use of the 10bet platform.